Privacy Policy for COSYS-AirSim

Effective Date: May 11, 2026
Website: https://cosys-airsim.com

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1. Introduction

Welcome to COSYS-AirSim (“we,” “our,” or “us”). This Privacy Policy explains how information is collected, used, stored, and protected when you visit or interact with https://cosys-airsim.com (the “Website”), including associated services, downloads, APIs, simulation software, forums, forms, analytics systems, advertisements, and developer tools.

We are committed to protecting your privacy and handling your personal information transparently and responsibly in accordance with applicable privacy laws, including:

• The General Data Protection Regulation (GDPR)

• The UK GDPR

• The California Consumer Privacy Act (CCPA), where applicable

• South African Protection of Personal Information Act (POPIA), where applicable

• Other applicable international privacy and data protection laws

By using the Website, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

We may collect the following categories of information.

2.1 Information You Provide Directly

You may voluntarily provide information when you:

• Create an account

• Subscribe to newsletters or mailing lists

• Contact us through forms or email

• Download software or documentation

• Request support

• Participate in beta programs, testing, surveys, or research

• Purchase products or services

• Submit bug reports, telemetry logs, datasets, or simulation files

• Post comments or community content

This information may include:

• Name

• Email address

• Company or organization name

• Billing information

• Account credentials

• Phone number

• Country or region

• Technical support content

• Uploaded files and attachments

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2.2 Automatically Collected Information

When you access the Website, certain technical and usage information may be collected automatically.

This may include:

• IP address

• Browser type and version

• Device information

• Operating system

• Referring URLs

• Pages visited

• Time spent on pages

• Clickstream and interaction data

• Download activity

• Crash reports and diagnostics

• Cookies and tracking identifiers

• Approximate geographic location

• Advertising identifiers

We may also collect server logs and security event information to help protect the Website and services from abuse, fraud, unauthorized access, or technical failures.

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2.3 Simulation, Telemetry, and Diagnostic Data

Because COSYS-AirSim provides robotics and simulation software, we may collect limited telemetry and diagnostics data related to software usage.

This may include:

• Software version information

• Plugin versions

• Error logs

• Performance metrics

• Simulation configuration metadata

• Hardware compatibility information

• API usage statistics

• Crash diagnostics

• Anonymous usage analytics

We do not intentionally collect sensitive personal data through telemetry systems.

Where telemetry collection is optional, users may disable or opt out of telemetry features where technically feasible.

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2.4 Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Authentication

• Session management

• Security

• Analytics

• Preferences

• Performance optimization

• Advertising and marketing

• Measuring campaign effectiveness

Cookies may be set by us or by third-party providers.

Users in certain jurisdictions may be presented with cookie consent tools allowing them to manage non-essential cookies.

You may also control cookies through your browser settings.

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3. How We Use Information

We use collected information for purposes including:

• Operating and maintaining the Website

• Providing software downloads and services

• Managing user accounts

• Processing transactions

• Providing customer and technical support

• Improving simulation tools and platform stability

• Research and development

• Monitoring platform performance and security

• Detecting abuse, fraud, or unauthorized activity

• Sending service announcements and updates

• Marketing communications (where permitted)

• Measuring advertising effectiveness

• Legal compliance

• Enforcing our Terms of Service

We process personal data only where we have a lawful basis to do so.

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4. Legal Bases for Processing (GDPR)

For users located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process personal data under one or more of the following legal bases:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests

• Protection against fraud, abuse, and security threats

Legitimate interests may include improving our software, securing infrastructure, understanding user engagement, and developing new features.

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5. Advertising and Analytics

We may use advertising and analytics providers to better understand usage trends and support operation of the Website.

This may include:

• Web analytics services

• Advertising networks

• Conversion tracking tools

• Remarketing or retargeting technologies

• Embedded third-party content

These providers may use cookies, device identifiers, and related technologies.

Depending on your region, we may request consent before enabling non-essential advertising or analytics technologies.

You may opt out of certain advertising technologies through browser settings, cookie consent tools, or applicable industry opt-out platforms.

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6. Sharing of Information

We do not sell personal information in the traditional sense.

We may share information with:

• Hosting providers

• Cloud infrastructure providers

• Payment processors

• Analytics providers

• Advertising partners

• Email delivery services

• Customer support platforms

• Security and fraud prevention services

• Legal authorities where required

• Corporate affiliates or successors in the event of a merger, acquisition, or asset transfer

We may also disclose information:

• To comply with legal obligations

• To enforce agreements

• To protect rights, safety, and security

• To investigate fraud or misuse

Third-party service providers are expected to process personal information only as necessary to provide services to us.

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7. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence.

Where required by law, we implement appropriate safeguards for international transfers, including:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

• Contractual protections

• Security and confidentiality measures

By using the Website, you acknowledge that your information may be transferred internationally.

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8. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing services

• Meeting legal obligations

• Resolving disputes

• Security and fraud prevention

• Business and operational purposes

Retention periods may vary depending on the nature of the data and legal requirements.

When information is no longer needed, we may delete, anonymize, or securely archive it.

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9. Security

We implement reasonable technical, organizational, and administrative safeguards intended to protect information from:

• Unauthorized access

• Disclosure

• Alteration

• Loss

• Misuse

• Destruction

Security measures may include:

• HTTPS encryption

• Access controls

• Firewalls

• Monitoring and logging

• Authentication systems

• Infrastructure hardening

• Software updates and patching

However, no system can guarantee absolute security.

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10. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

• Access to your personal data

• Correction of inaccurate information

• Deletion of personal data

• Restriction of processing

• Objection to processing

• Data portability

• Withdrawal of consent

• Opt-out of certain advertising activities

• Complaint to a supervisory authority

To exercise applicable privacy rights, contact us using the information provided below.

We may request verification of identity before processing certain requests.

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11. Email Communications

If you subscribe to newsletters or marketing communications, we may send:

• Product updates

• Development news

• Feature announcements

• Research updates

• Event information

• Promotional communications

You may unsubscribe at any time using unsubscribe links or by contacting us directly.

Operational or transactional messages may still be sent when necessary.

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12. Third-Party Services and Links

The Website may contain links to third-party websites, repositories, embedded services, plugins, or integrations.

We are not responsible for the privacy practices, content, or security of third-party services.

Users should review the privacy policies of any external services they access.

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13. Open Source and Community Content

COSYS-AirSim may provide or interact with open-source software, public repositories, forums, datasets, and collaborative development platforms.

Information voluntarily submitted to public areas may become publicly accessible.

Users are responsible for avoiding the disclosure of confidential or sensitive information in public submissions.

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14. Children’s Privacy

The Website and services are not directed toward children under the age required by applicable law.

We do not knowingly collect personal information from children without appropriate legal authorization.

If you believe a child has provided personal information improperly, please contact us so appropriate action can be taken.

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15. Automated Decision-Making

We do not currently use fully automated decision-making systems that produce legally significant effects on users.

If this changes in the future, we will update this Privacy Policy as required by applicable law.

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16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, we may:

• Update the effective date

• Publish revised versions on the Website

• Provide additional notices where required

Continued use of the Website after changes become effective constitutes acceptance of the updated Privacy Policy.

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17. Contact Information

If you have questions about this Privacy Policy or privacy-related requests, you may contact us through the contact methods available on the Website.

Website: https://cosys-airsim.com

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18. Additional Regional Disclosures

18.1 European Economic Area (EEA) and United Kingdom

Users in the EEA and UK may have additional rights under GDPR and UK GDPR.

Where required, consent mechanisms and privacy controls will be provided.

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18.2 California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related laws.

These rights may include:

• Requesting disclosure of collected personal information

• Requesting deletion of personal information

• Requesting correction of inaccurate information

• Opting out of certain sharing activities

• Non-discrimination for exercising privacy rights

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18.3 South Africa

Where applicable, personal information is processed in accordance with the Protection of Personal Information Act (POPIA).

Users may contact us regarding access, correction, or deletion requests in accordance with applicable South African law.

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19. Consent

By using the Website and services, you acknowledge that you have read and understood this Privacy Policy.

Where required by law, we will request consent for specific processing activities.